What payment methods does Whyte Studio accept?
AnswerWe offer different payment methods in different countries. In all countries we accept credit cards, but in many countries we also offer Pay Pal and country specific payment methods. At checkout you will see what payment methods we offer in your shipping country.
Is it safe to use my credit card online at Whyte Studio?
AnswerYour personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the VERISIGN logo at checkout. To ensure your information is kept private, we do not process or store any payment information in our database.
In which currency will my purchase be made?
AnswerWe charge in different currencies in different countries. Most countries are charged in local currency while some other countries are charged in either GBP, AUS or USD. In the country selection list at the bottom of the site, you will see what currency you will be charged in.
When will I be charged?
AnswerWhen you place an order with us, we place an authorisation on the form of payment you used and the funds are temporarily reserved for your purchase but you are not actually charged. When your order has been dispatched, we will capture the funds from your account.
Can I save my card details?
AnswerIf you place an order with us you can chose if you want to store your credit card details. There are stored only by our payment service provider and we will not be able to see the details. We recommend storing card details if you want a smoother checkout the next time you order with us.
Why was my credit/debit card declined at checkout?
AnswerIf your order attempt was declined, this can often be due to your bank. We suggest that you contact your bank or card-issuing company to ask if they have any kind of block on your card. If you receive another error message, please contact our customer care team and we will do our best assist you.
Will there be any additional costs to my order?
AnswerNorway, Japan, South Korea, Hong Kong, USA & Canada are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges. Orders within the European Union are also shipped DDP and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs.
Can I claim a tax refund on a purchase made online?
AnswerUnfortunately we currently do not offer tax refunds online. Please contact our customer service for further information on how to proceed.
I have a gift card certificate. How can I use it?
AnswerIf you have a gift card certificate, you can simply use it by entering your gift card code in the second step of the checkout at the “payment” section. You will have a button called Use Gift Card/Voucher, where you can enter your code. Please note that gift cards purchased can only be used online.